Information We Collect
North Dakota Plumbing Pros collects information that you voluntarily provide when you contact us for plumbing services. This typically includes your name, phone number, email address, physical address of the service location, and details about your plumbing issue. We may also collect information about your property type, preferred appointment times, and any special access instructions necessary for our technicians to perform work at your location.
When you browse our website, we automatically receive certain technical information from your browser, including your IP address, browser type, operating system, and the pages you visit. This data helps us understand how visitors interact with our site and improve user experience. We do not collect sensitive personal information such as Social Security numbers, financial account details, or medical information.
How We Use Your Information
We use the information you provide solely to deliver plumbing services and communicate with you about your requests. Specifically, we use your contact details to schedule appointments, send appointment confirmations and reminders, provide service updates, and follow up on completed work to ensure your satisfaction. Your address information enables us to dispatch the nearest available technician and estimate travel time accurately.
We may also use your information to send occasional service-related communications, such as seasonal maintenance reminders or important updates about our service offerings. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Any communication you receive from us will directly relate to plumbing services or your customer relationship with North Dakota Plumbing Pros.
Phone Call Handling
When you call North Dakota Plumbing Pros, your phone number is captured through our caller ID system and may be logged in our customer management system. This allows us to return missed calls, maintain service records, and provide more efficient service for repeat customers. Phone calls may be recorded for quality assurance, training, and dispute resolution purposes. If a call is recorded, you will be notified at the beginning of the conversation.
We retain call records, including voice recordings and call notes, for a reasonable period necessary to fulfill our business purposes and comply with legal obligations. You may request that we delete your phone number from our active calling lists at any time, though we may retain certain records as required for accounting, legal compliance, or warranty documentation.
Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance functionality and analyze site traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how visitors navigate our site. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them.
We utilize third-party analytics services, such as Google Analytics, to collect aggregated data about website usage patterns. These services use cookies to track anonymous information including page views, time spent on site, and connections sources. The data collected through analytics helps us improve our website content and user experience. You can control cookie preferences through your browser settings and may opt out of certain analytics tracking through available browser extensions or opt-out tools provided by analytics providers.
Third-Party Services
North Dakota Plumbing Pros engages select third-party service providers to facilitate our business operations. These may include customer relationship management platforms, appointment scheduling software, payment processors, and email delivery services. We share only the minimum information necessary for these providers to perform their specific functions, and we require that they maintain appropriate data protection standards.
We do not authorize third-party service providers to use your personal information for their own marketing purposes or to share it with other parties. If we partner with additional service providers in the future, we will evaluate their privacy practices before sharing any customer information. We may also disclose information if required by law, court order, or government regulation, or if necessary to protect our rights, property, or safety, or that of our customers or the public.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include encrypted data transmission, access controls for our systems, and secure storage protocols. We regularly review and update our security practices to address evolving threats and vulnerabilities.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your personal information, we will notify you as required by applicable law and take prompt action to mitigate harm and prevent recurrence.
Your Choices
You have the right to access, update, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the information provided below. We will respond to verifiable requests within a reasonable timeframe and in accordance with applicable law. You may also opt out of receiving non-essential communications from us by following the unsubscribe instructions included in any email or by requesting removal during a phone call.
Please note that certain information may be exempt from deletion requests if necessary for us to complete transactions, fulfill legal obligations, establish legal defenses, or maintain accurate business records. We will inform you if any such exceptions apply to your request.
Children's Privacy
North Dakota Plumbing Pros does not knowingly collect personal information from children under the age of thirteen. Our services are directed to homeowners, property managers, and adult decision-makers requiring plumbing services. If we learn that we have inadvertently collected information from a child under thirteen, we will promptly delete that information from our records. If you believe we may have collected information from a minor, please contact us immediately so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will revise the effective date at the top of this page and may provide additional notice through our website or direct communication. We encourage you to review this policy each time you visit our site or provide information to us. Your continued use of our services after any changes constitutes acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact North Dakota Plumbing Pros through our website at ndplumbingpros.pages.dev or by calling our service line. We value your privacy and will make every reasonable effort to address your inquiries promptly and thoroughly.